Returns

Items must be unused and re-sellable as new, including undamaged packaging. Footwear and accessories must be returned in the original branded boxes provided and inside a protective shipping box/postal bag. All branded tags and barcode labels must be attached and intact.

Please ensure to enclose your ORIGINAL INVOICE as proof of purchase, any item(s) returned without proof of purchase will be refused. The returns table on the back of the invoice must be filled out accordingly.

Please return all goods to:

Kricoss

58 Grand Parade,

Green Lanes

London

N4 1AF

  • Please return all goods in their original unworn condition and with all packaging and tags etc intact. Ensure that you do not try on the garment in a smoky atmosphere or wear aftershave or deodorant which may leave scent or marks on the garment.
  • For hygiene reasons, we are unable to accept returns on underwear.
  • Shoe boxes are classed as part of a product and should be wrapped appropriately so that we receive the shoes and box in a saleable condition.
  • We strongly advise all customers to check garments thoroughly upon delivery and ensure suitability and fit before removing any attached tags.
  • If an item is not being returned due to any issue under the Sale of Goods Act and is not in a saleable condition, Kricoss may refuse the return or charge a deduction from the original cost of your order.
  • All exchanges are offered subject to product availability.
  • Please note that overseas customers will be liable for any shipping costs for exchanges.
  • For your protection, we strongly recommend that you use a recorded-delivery service or a courier that will offer proof of delivery.
  • Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received back by Kricoss.
  • Please note that we only offer one free postage exchange per order.
  • We need to ensure that our returns remain sustainable for us and for the environment.  Therefore, if we notice an unusual pattern, we may investigate and take action.  It's very unlikely to affect you, but we wanted to give you a heads up.

Faulty Items

Unfortunately, some items are not as they are supposed to be. If you believe you may have received a faulty item please send it back to the returns address below:

Please return all goods to:

Kricoss

58 Grand Parade,

Green Lanes

London

N4 1AF

Once we have received your item it will be assessed and a member of the returns team will be in touch accordingly.
Please ensure to fill in the relevant section on the returns form which is situated on the back of the original invoice. We do not offer free returns on exchanges or refunds, however, if your item is deemed faulty upon assessment Choice will refund all postal charges incurred, please ensure to enclose proof of postage otherwise we will be unable to reimburse your costs.

Exchanges 

Please allow up to five working days from receipt of the return goods for the replacement to be dispatched.
Please note that if we do not have the available stock for the requested exchange, a refund will automatically be processed and a confirmation email will be sent.
Please ensure to state the replacement style, size, and colour on the returns form which is situated on the back of the original invoice.
We are only able to exchange like-for-like items (of the same monetary value).

Refunds 

All refunds will be issued to the original method of payment. Please allow up to five working days from receipt of the returned goods for a refund to be actioned. A confirmation email will be sent once the refund is processed. Upon receiving this email, please allow 3-5 working days for this to show in your available funds. This may vary depending on your bank.
Please ensure to tick the refund box on the returns form which is on the back of the original invoice and send this back with the item(s).